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Learn to improve processes and enhance results, while gaining valuable skills and credentials that can be applied immediately on the job. Combining the valuable techniques of Six Sigma and Lean Manufacturing into one comprehensive non-degree program, the Master Certificate in Six Sigma helps professionals produce extraordinary results for their organizations.

Lean Six Sigma techniques help professionals in both service and manufacturing industries. This data-driven approach and methodology for eliminating defects, Six Sigma, is successful in large and small enterprises ranging from manufacturing to service delivery. Lean Six Sigma, with its origins in the teachings of Total Quality Management (TQM) stresses eliminating not only product defects, but six other forms of waste. And all that waste adds up.

Six Sigma Overview

  • What is Six Sigma?
  • DMAIC Methodology Overview
  • The Project Charter
  • Determining Customers and Their Needs
  • Process Mapping and SIPOC

Introduction to Lean

  • Prominent Figures of Lean
  • Lean is Not Only for Manufacturing
  • Value Add and Waste
  • Waste Walks and Spaghetti Charts
  • Hoshin Planning

Project Management

  • Introduction to Project Management
  • Projects – Initiation
  • Projects – Planning
  • Projects – Execution
  • Projects – Controlling
  • Projects – Closing

Visualizing and Improving the Process

  • Value Stream Mapping for Manufacturing
  • Value Stream Mapping for Services, Part I,II,III
  • Kaizen Events – the 5S’s
  • Poka Yoke
  • Total Productive Maintenance
  • Foundations of Kaizen
  • Visualizing and Improving the Process (cont)
    • Kaizen Events
    • SMED – Service Focus
    • Cellular Manufacturing
    • Pull Systems

    Lean Concepts

    • Lean Accounting
    • Standardized Work Methods
    • Overall Equipment Effectiveness
    • Theory of Constraints
    • Barriers to Implementation

    Lean Projects and Lean Tools

    • Organizational Assessment
    • Quick Response Manufacturing
    • Planning and Deployment for Lean Implementation
    • Quality Function Deployment
    • Metrics
    • 7M Tools
    • International Diagrams
    • Prioritization Matrix
    • Triz
    • Negotiation
    • Teams – Preventions
    • Teams – Dynamics / Interventions
    • Course Wrap Up

Course Curriculum

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