Business Process Management or BPM is a discipline that considers business processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients, users and stakeholders. BPM is becoming an all encompassing concern for many organizations, and BPM professionals are increasingly in demand in private enterprises as well as in public sector organizations. A common objective of BPM is to harness technology to drive and manage change in an organization.
Business Process is often the key driver of workflow & workload, and the determinant of organizational capacity & capabilities for both private and public sector entities. The need to continuously improve the efficiency and effectiveness of business processes to remain competitive is a strategic imperative for many organizations in the private sector. The increased demand for improved accountability, and effectiveness & efficiency puts similar pressures on public sector organizations to analyze and optimize their business processes.
Through the program you’ll learn how to:
- Develop new or improved business processes to achieve organizational goals.
- Integrate appropriate technologies for analysis and development of business processes.
- Create sound business arguments justifying process change.
- Work professionally, ethically and effectively in individual and team environments.
Learn via Case Studies
The Business Process Management program employs a case study method of instruction that allows you to explore practical rather than theoretical situations in a structured learning environment.
- Apply relevant methodologies for analyzing, redesigning, improving and documenting business processes in an organization
- Select, scope and implement a process-improvement project in the organization
- Organize and execute a large-scale, multi-dimensional and cross-functional process improvement project within the organization
1. Foundations of Business Process Management (BPM)
Understand the key importance of Business Process to organizational performance, the strategic nature of business process, and business process management, and the critical importance of linking strategy to process.
Overview the terminology, key concepts & tools and common themes of BPM.
Present and discuss a variety of common process mapping tools and technologies.
Overview common process management strategies.
Understand the influence technology has on most service or transactional processes, and the appropriate role for technology in BPM.
2. Tools and Techniques of BPM
Build on an understanding of basic process analysis tools, and develop widely applicable concepts & themes, in order to allow participants to analyze processes from the standpoint of workflow, workload, resource & capacity utilization, and processing performance.
Develop basic themes & methodologies of process re engineering.
Understand how processes and business systems react to variability in customer or user demand and learn strategies to manage & improve process performance under conditions of uncertainly of demand. Understand how variability reduces capacity.
Understand why most process improvement projects fail. Learn why the failure rates are so high, and what to do about it to ensure your process improvement project has a reasonable chance of success. Learn how to organize & execute a successful business process improvement project.
3. Organizational Aspects of BPM
Understand the importance of organizational alignment to process performance, and in facilitating process performance. Discuss common issues of alignment, incentive motivations and organizational culture.
Learn how to manage the performance of people within typical processes.